FAQ

What is your shipping policy?

We ship from Lancaster County, Pennsylvania to the lower 48 United States, plus the District of Columbia!  We offer a flat rate shipping of $3.99 on all orders. We offer FREE SHIPPING on all orders that total $50 or more after all discounts have been applied!

Orders are processed quickly, usually within 3-5 business days, often much sooner. Once your package has shipped, you will be notified and given tracking information immediately.

Can I pick up my purchase instead of having it shipped?

If you want to pick up your order, please fill out the form on our Contact Us page to schedule a time that works best!

What if there’s a problem with my purchase?

Reach out to us ASAP, and we’ll be happy to work things out!   Need more info? It’s all in the refund policy below!

What are your various policies?

You can find all the links at the bottom of this page!

What if my item is special ordered?

Special ordered items usually are shipped to you within two weeks of ordering them.  If that is not possible, you will be notified promptly.

Do you have an affiliate program?

 We would love to work with you. Please fill out this link: Become an Affiliate 

Is there a discount code or coupon I can use?

Since you went to the bother to come look here, you can use code SAVVY to save 20% off site-wide!

Questions?

Just shoot us an email to contact@schneeway.com or fill out the Contact Us form.